The trends here are that companies are looking for cheaper ways to offer telephony over the Internet, web conferencing solutions that can reduce traveling costs and more and more support for mobility. In the workplace, instant messaging is a part of the bigger term “Unified Communications”. Today, being able to send short, instant text messages and seeing one another’s presence are taken for granted, users now demand richer social status updates – where your friends are, what they like, what they are reading and what music they are listening to, etc. Another trend is the integration of social updates. Today there is an ongoing trend of instant messaging clients opening up and enabling users to connect and chat with other users that use a different client. Imagine if you could only call people that had the same brand of phone that you had. So if you had Yahoo messenger you could only chat with other people who also had Yahoo messenger. When instant messaging clients were first introduced you could only chat with people that had the same instant messaging client. In this blog post, I‘ll give you an overview of the trends I am seeing in the consumer and enterprise space and the various instant messaging clients in the market today.
In the first article, I shared with you how to get the most value out of instant messaging and in the second article, you could learn instant messaging etiquette. This is the third and last part of the series on instant messaging. Business Productivity > Blog > Part 3 of 3: Instant Messaging Clients Part 3 of 3: Instant Messaging Clients
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